What is the point of making an appointment when it takes more than 4 hours to fo an oil change and service department doesnt honour their timetable?? Had a 1145am appointment, showed up on time. Was told it would take approximately 1.5-2 hours for the oil change. I came back 2 hours later, my car still had not gone into service!!! Only one person working at service desk, he told me it would be another 2 hours!! He was understaffed, but a phone call to let me know that the service would take longer than expected would have been appreciated.
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