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TERRIBLE CUSTOMER SERVICE! - Review by citysearch c | Aspen Auto Clinic-Tutt

Aspen Auto Clinic-Tutt

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TERRIBLE CUSTOMER SERVICE! 7/22/2015

This place is by far the worst auto shop i have ever delt with. The manager is a joke and they all try to get every dime out of you as possible. Its the most shady place i have ever delt with. Last Jan I spent over 1k to get my car fixed. First i spent around a grand to get my thermostat housing replaced( which the manager himself assured me would fix the problem) then i get a phone call saying my thermostat is bad(which was a lie cause i had replaced that myself the day before i took my car in) and now 5-6 months down the road my car is still overheating with the same problem and the manager himself wants to charge me 80$ right off the bat just to run tests. So basically i spent around 1100$ and the problem is still not fixed and they refused to hold their word after assuring me 2 or 3 times that they would fix it right the first time. The only thing that manager did was not charge me labor to replace the thermostat(big deal). I had to pay 30$ for a brand new thermostat and i had already bought a 10$ one the day before. I called corporate and they didnt seem to care much either. This place is horrible and that manager deserves to lose his job! more
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