I was initially quoted 3 hours for the service and I called after 4 hours for a simple update. I was told they would call back and let me know. An hour later...nothing. I called again and was put on hold for 10+ minutes and no one picked up. I wasn't rushing them just wanted communication and they didn't give me any. The only reason I'm giving a 2 is because at least the service was done. The service ended up taking 6.5 hours!!!
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