On May 13, I brought my 2004 Ford Freestar Minivan into his mechanic shop to be fixed. It was diagnosed as fuel issue that required a fuel pump and fuel filter that was quoted for $740. The return time was supposed to have been 3 hour's to repair, but it took four days instead. These four days were added to our vacation with hotels and food stays that were unexpected due to the mechanical incompetence of the shop as a whole and their customer was very unprofessional. Twice he said and I quote, ""It was fixed,"" but the problem had gotten worse. When I received my van on May 16 at 6:30pm, there was noise coming from the engine and it running very rough. We immediately left Orlando, FL hoping to make it home, in hope of not adding two plus days to our unexpected stay due to his shop being closed on Sunday and opening on Monday even though the van running irregularly producing a jerking movement and louder noises from the engine than before due. Around 300mi it broke down on the side of the road in Tallassee, FL. It was later determined by another mechanic that the van was never fixed properly and there was sugar in the gas tank. The incompetence of Gilbert (Manager) and Albert (Assistant Manager) endangered five lives, 3 of which were minors, one of them being disabled, and two adults due to their inability to diagnose the problem the first time around. Beware of Universal Service Center on Turkey Lake RD in Orlando, FL. They are crooks and will not fix your vehicle, they will instead destroy it. Due to his negligence our only vehicle that could occupy all five of our family members as well as hold our son's wheelchair, we had to abandoned due to the 1,000 mile distance from home. Take your services elsewhere or you'll be devastated.
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