I've gotten solid service from two different service reps. at SCH. The only thing was that I was not called back after the car was done promptly, and even after leaving a message to be called back, I had to call back myself after 2 hours. Because of this I had an extra day without my car, where I could have come to pick it up if I knew it was finished. It seems that either being understaffed or unorganized might be an issue.
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