I ordered a part for my oven over the phone on a Wednesday and the initial contact left me with a good impression. I was told the part would be in Monday or Tuesday of the following week, but by Thursday I still had not received it. I contacted them and no one seemed to be able to tell me where the part was nor give any reassurance on when I might be receiving it. I am very dissatisfied with communication, shipping and competence of this company. If I ran my business this way, I would be out of business.
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