I call them Friday after noon asking what time to pick up my car they tell me it won't be ready till Saturday I say okay no problem they close at 1 anyway. I call them Saturday at 11 they say to come in right before they close. I get there ten minutes till and they have me waiting and explained they still had to paint the trim around my windows so I wait. To get me out quicker they have me signing papers and pay before I get to see my car and pretty much push me out the office and close the gate. \r
\r
Martin tries to just hand me my keys and tried to leave I ask him walk the car off with me. He's clearly in a rush. I immediately had noticed the runny blotchy paint job my new bumper had a gap in between the headlight and where the bumper should have laid on it I could see the floor threw it and it didn't lineup with the fender correctly I ask him about that he says that the paint job just hits the car that way and that is that basically (even tho I paid extra for surfacing) and that the bumper is aftermarket and that is that I then ask if these could be fixed he said yeah that they will take a look at it when I come to pick up my spoiler on Tuesday it'll be ready. Now I'm starting to get really ticked off at this point so I take my vehicle home and then notice the trim around my windows that I had paid extra $80 for they had just painted over the plasticky film that was already over the chrome and was already chipping off. Later on that night I turn on my headlights and realize my interior lights no longer work on the radio and dash and my running lights were completely off on the trunk I call Maaco they next day now being Thursday and still no call on my spoiler I'm a lil more mad now I call and explain my whole situation and everything that I've been noticing on my vehicle every day I've had it and they basically say that none of the issues or their fault that the vehicle was not like that and that these are my problems and they have no recognition of what I'm talking about Rudy answers the phone and completely cusses me and my husband out throwing out F words like it's nothing. \r
\r
We go in the next day and completely got excuses for everything every problem Martin explains that's what I get what I paid for as if I should just deal with it and that it's Maaco so that's what I should expected anyways he also defends Rudy for cussing us out the day before and says we most likely started it. Childish. So they pull my car in the shop for 30 minutes and said that it was just a plug they didn't plug in right in that it was my cars fault that it didn't plug-in right and that now the issues are solved and explain how there not going to charge me extra for that and it's on the house in a smart ass way even tho it was there fault. Everything else, they had no offers of fixing any of the other problems. I ask for my spoiler back being that it's Friday and they had said that it would be ready on Tuesday they told me to come on Saturday. \r
\r
My husband and I are completely heated I call corporate and put in a complaint and soon after get a threatening call from Martin and he explains that he's the owner (the whole time I had no idea with his un professionalism ) I explain how he's unwilling to help us out with anything THEY DID he then threatens me saying that if I don't call corporate back and tell them that it was all false then he's not going to give me my spoiler back I say is that a threat he said oh you could come pick it up but unpainted because this is a favor for me painting your spoiler even though that was agreed upon when I had drop the car off Monday morning. I called corporate again and mentioned the lil threat. Waiting on a call back from corporate to hopefully resolve the issues.
more