We used on time elmer due to a friends recommendation. I wish we had done more research as the unit itself works fine however the people doing the work do not seem confident in their work. On time elmer also uses a third party to seal up dry wall and Spackle and these people ruined my walls and paint on my home. The unit is constantly becoming full of water which on time elmer must come out and fix every quarter. Their work around was to install a secondary valve to move the condensation from the attic unit out via a pipe that is an eye sore. THIS IS NOT A SOLUTION! On time elmer should have resolved the issue from the start. I would not and will never recommend on time elmer to any one. The techs lack professionalism and are not detail oriented. They rush to get things done without any regard for the customer's home. Not just that but when I purchased from them they said that they are always on time or they will pay for your unit. Well we have had 4 no call no shows to date. When you mention about paying for the unit they act dumb. I firmly hold that they should own up to their own promises and pay for my unit as they have done nothing but offer empty apologies for missing appointments. Stay way from on time elmer.
more