We have used McNeill plumbin gonece before, adn have nothing but good things to say about teh service received. The owner even wrote hand written thanky ou note afgter what I consideer ot have been a minimal job, so we were VERY impresssed by that level of attntion to detial. The staff is very friendly, but needemetnioning that the oeple who answer the phoen are very hard to understand and then when you ask them a question to clarify, they seem very confused. For example: After stating my name and that the account was under my finances name, the attendant asked me what is your relationship to him? After answering her, she seemed flustered and made me feel uncomfortable. When I called to reschedule my appointment the attendant asked me (either) what or when I had an appointment for? When I asked her to clarify which she had asked me, she seemed very confused saying "What? Or When?" Which in turn made me feel a little uncomfortable again, and then when I was transferred to the attendant that schedules the appointments, I come to find out my appointment is not i s then system and I have to repeat all of my information regarding the appointment again. All in all, they are fine and fairly sweet, but I will really think again about calling maybe emailing my appointment request. Because honestly they do great work for a great proce, and I just bbelive tht the phone staff could be a little more professional. I highly recommend because the work itself is excellent and the owner takes the time to write thank you notes!
Thanks Mcneill Plumbing!!
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