We had a service contract with them an never had a problem with the technicians. Was always explained any work that needed to be done before it was done and we would have to OK the repairs. Our last service call we were told that there were no additional charges on the work being done and the freon that was needed was covered in our contract. The tech said we were all set and "have a good day". I then signed the pocket computer thinking I was all set with no additional charges. Then I get a bill in the mail for the freon, a service charge and additional work. Again I was never told of additional work (over and above my contract) and this company has the power to charge me what ever they want. I played phone tag with Jessica Copeman for weeks only to be told I signed for these charges so I owe it.
I was told by neighbors and friends not to use this company but wanted to give them a try. Now I know what they were warning me about.
DO USE THIS COMPANY!!
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