I was recently serviced by Simi Valley Chrysler Jeep Dodge. I have never had our 2007 Jeep Commander serviced by anyone other than Jeep. When I was informed the vehicle was missing the clips to the air filter box, I told the service assistant that Simi Jeep was the last entity to service the vehicle air filter. His response was each clip cost only $3. I don't care if the cost is $.50 each, it is the principle at issue. Not exactly the the correct customer service response. In addition, I asked to be informed of the mileage of the vehicle upon the last tire purchase, which was from Simi Jeep. I was never informed. In my opinion the service department is substantially lacking customer service.\r
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On the other hand, I recently attempted to purchase a part for my son's 1997 Jeep Cherokee and was extremely satisfied with the service in the parts department, but Not with Jeep/Chrysler Parts Department. Even though the part had been discontinued, the person assisting me was more than accommodating in his attempt to direct me to a different place of purchase. Unfortunately, the part is no longer available anywhere. I've been a Jeep fan for many years. I have owned 4 total and currently have 3 of those 4 in possession. I think my Jeep days are over. I am to busy to shop for parts and do not have the patients for inadequate service.
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