I had a recent excavation done on my property by Roto-Rooter to replace a length of deteriorated pipe that restricted sewerage flow out of the house. At the time of the excavation I was notified of further issues with the line out where it taps into the City of Milford line, which I declined to have repaired. Yesterday the plumbing inside the house began backing up again, and I called Roto-Rooter to request that technician Chris Poulin be sent out to see what could be done. Chris had been the first responder to the initial problem and I had been impressed with his professionalism and ability to convey the nature of the problem to me. Today Chris sent a mechanical blade the length of the line and was able to cut out an opening through the problematic area up to the city tap, and advised me on how to approach the City with a request for them address the situation. I appreciate how Chris and Roto Rooter does their best to handle a problem, keeping in mind the customer's expense. I am able to understand what is my responsibility and what is the City's responsibility and am better prepared to go forward as necessary.
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