My vehicle was making a strange sound when going over bumps; I took it to the dealership, where they said it was bad struts, and they would need to be replaced to the tune of $700+.
Something about that didn't feel right; there were no other symptoms of strut failure, so I sought a second opinion. I took my car to Aspen Auto Clinic, where they did a diagnosis and discovered that a brake pad retaining clip was missing. I opted to have them replace the front disc pads to be sure. They also discovered an exhaust pipe mount had failed, and they replaced that at the same time with no labor charge. Total cost was less than $200, and that included a new set of brake pads up front and a new exhaust pipe mount.
Matt was friendly, honest, and seemed genuinely interested in my problem. When he discovered that I had a level of experience with auto repair, he spoke to me on my level rather than "talking down" to me. When they discovered the problem, not only did Matt call me right away, he also took a video of the brake pads rattling and emailed that to me. How much more "customer focused" can you get?
They have a customer for life now -- with all my cars. The dealership will never see my vehicles again.
more