I have set up two appointments and someone I know set up one appointment with them and each time the person didn't show up and instead of them saying they were very sorry and sympathized with us, the customer, they said it was a ""misunderstanding."" Never once apologized for the inconvenience or took any responsibility on their end. Also very pushy, when setting up a schedule, they tried to set up hours on days that were not agreed upon. Lauren and Alex are very condescending and not very understanding of what people who need these services are going through.
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