Fred Remmers Rug Cleaners let me know that the rug was going to be ready in one week after I dropped it off to them. I had to call 3 times to ask about its progress, and the cleaning ended up taking 3 weeks. I also had to call multiple times to find out about the repair that they originally said they were going to call with an estimate for.
Their proposed repair wasn't something I wanted them to do, since it was something I could just do myself. It wasn't a very good price for the work either. When they told me that I could pick it up, I went by to get it, and in fact it wasn't ready. They ended up having to deliver it to me the next day. I don't think their repair estimate and time was very accurate.
more