Roto-Rooter, Stratford, Ct. 06615. On March 15, 2014 , we had our sewer plugged and suddenly water and sewage began flooding our entire basement. We were so devastated and unsure of what we should do first. We called Roto-Rooter in Stratford for help and they were here in 30 minutes. They still had my name in the computer since 1999 as a customer! They are so caring toward their customers as well as the needs of each other. It was amazing to watch how well run each dept. was. It was such a confusing time for us and they simplified every detail, getting our permission every step of the way and expediting the help that was needed so that it was immediately cleaned up as fast as possible with detailed explanation s of what is to be expected next. We could never have survived this experience without them! Thanks to all who helped, especially Jim Nefferdorf, Jose Reyes, Tech #2311; Will Rotkauskas, Restoration Manager; Peter Czymr, Excavation Manager , and Dave and Dave Excavation Team Members. Special thanks to Michael Bamaly for Financial Assistance and special thanks to the wonderful cleaning crew who readily removed all our contaminated items and made sure the yard was spotless too! These are one of the hardest working, dedicated teams that we have ever met. They deserve many Kudos and we would recommend them to everyone!\r
Sincerely,\r
Joseph and Janet Hite\r
more