After recently finishing/painting our basement walls, we discovered a somewhat minor flooding issue that seemed to be getting worse fast. We researched reviews of a few companies and liked what we were reading about Roto Rooter enough to give them a call. At 3pm in the afternoon, they were able to send someone out that night between 8p-11p. We are expecting our first baby in June and were disappointed to have to miss our childbirth class that evening (RR wasn't able to schedule us for the next available overnight time block due to the volume of calls) but it was something that needed to be addressed ASAP. Technician Chris arrived a little before 9pm and stayed for what turned out to be a 3 hour job. He informed us we were one of his first solo service calls and had recently completed training. Chris was very kind, thorough, informative, and overall did a great job. He said he had never seen the kind of root growth in pipes that we had so we definitely gave him a run for his money. Thank you Chris for your hard work. Job well done!\r
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Cincinnati, Ohio 45230
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