Problem diagnosed....Pipeway to street opened...problem diagnosed as tree roots (and a wipe) into pipeway...camera used to
show progress and to visually diagnose problem.
Pete was terrific at explaning the problem and conditions that led to the solution. All questions were answeredin a very clear and concise manner. We would be very happy to have Pete return for any future problems.
One concern that my partner (Marlene) had was regarding what she thought was the "trip" charge $69.95, which was added to the bill. She was not told about that charge when she made the orginal appointment via the phone. However, Pete did point that out when discussing the cost of entering the sewer drain and checking with the camera $427.00 and the 69.95 was extra. Also, she thought the cleaning and camera was going to be $327.00 and somehow didn't notice the charge was infact $427.00. A copy (to given to us) of those choices with prices would have help, since she apparently did not read the company's sheet correctly..
We were definately impressed with Pete's knowledge, expertise, and professionalism.
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