I don't typically post negative reviews because I think everyone is allowed to have a bad day, but this went beyond a bad day. I bought a groupon for a massage with an aromatherapy wrap and I was very excited to make my appointment. I left several messages before finally speaking to someone (no one called me back, I had to keep calling them) and I was finally able to make an appointment. The day I was scheduled it snowed so my appointment was understandly cancelled. I was rescheduled for a few weeks later and the day before my appointment I received a voicemail saying their pipes froze so my appointment needed to be rescheduled. I had to call them back several times to reschedule my appointment for another week and a half later. Once again the day before my appointment I got a voicemail saying my appointment for a gel manicure needed to be cancelled because the nail technician was sick. I called and asked if perhaps they called the wrong person because I was scheduled for a massage and they said the same person does the nails and massages so they just said the wrong thing on the phone. She said she would call me back to reschedule when she knew when the woman would be back in and a week later I had not relieved a call so I called them. I asked if I should just ask groupon for my money back and the woman I spoke to said no and offered me a free express facial while I was in the aromatherapy wrap to make up for all the cancelations. I said okay and we rescheduled. Last Saturday I was supposed to finally have my massage so I got there 10 minutes early and waited and waited and no one ever showed up. Another customer finally arrived and she had someone's home phone number and called and I was able to speak to the woman and she said she had called and left me a message saying they needed to cancel because of the weather. The weather was cold and predicted snow for 3pm and my appointment was at 10am! She told me she would call to reschedule. It is a week later and they have not called. Luckily groupon has excellent customer service and has refunded my money. Don't waste your time with this place. Worst customer service ever! With all these cancellations I am not sure how they even stay open.
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