This was a nightmare experience and that is sugar coating the situation. Not only the date of the in house measuring but the date of the install they were over two hours late. Both times I called the office to inquire as to whether they were in fact showing up (since they had not called at all prior to reconfirm), and both instances I was told they were on there way and left sitting for hours dumbfounded as to whether or not they were going to even show up. \r
That is the tip of the iceberg to say the least. Upon completion of the work in my kitchen, the workers quickly pounced on me to sign the bill and be on there way. While I found this odd, I presumed it was merely because they had been here for the majority of the day (working at a snails pace). Thankfully just as they were about to walk out the door as I was inspecting their work I noticed the MASSIVE gouge they had put into the side of my fridge. There uneasiness was now all to apparent as to why. When confronted with my discovery they both instantly verbally attacked me and began accusing me of inflicting said damage in an attempt to entrap them. The shear ludicrous nature of their story and implications was all I needed to know definitively that beyond a shadow of a doubt they had done this (further more the logic of me destroying my own $2500 custom order fridge to receive lesser valued services lacks the slightest bit of logic). After berating me and lobbying a slew of threats they finally called their supervisor to come to my home. After nearly an hour the supervisor showed up only to pick up right where his staff left off lobbying terrible threats, accusations and profanities. I had already cancelled the credit card payment and when he was informed of such he began threatening to rip everything out of my home and so on. Once I think he realized he had possibly gone to far he attempted to half heatedly offer me a discount, but at that point I was so fearful for my safety I was in tears. Being the lone person home with three hostile men I urged them to leave and that if they didn't I'd be contacting the police. \r
They give meaning to you get what you pay for. We thought we were receiving a great deal on granite, when really we were getting scammed. I'm left with a damaged appliance that will require replacement and little to know genuine concern from the installer. I advise anyone who considers purchasing from them to run not walk away. And if you are so brave to risk hiring them get a notarized account of the condition of your home prior to their arrival because with the way they conduct business you will need that when you undoubtedly take them to court. \r
more