I brought my 2012 focus in twice, first issue was believed to be fixed, but I was reassured to bring it back if it wasn't. The car is now fixed. Kim Sloat help me understand the issue with the car, he let me know what they were going to fix and cleaned my car each time inside & out. I have no car knowledge at all but he explained it completely to where I'd understand. Car runs great. This young man is excellent in customer service.
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