By this point all the positive reviews probably sound like a broken record, however This company definitely deserves every bit of praise. A couple days ago my furnace went up in flames (pretty much literally, plug box it was connected to had to be put out with an extinguisher). I called and they actually arrived within an hour to assess the damage and put out the last bit of fire that was apparently still smoldering. Needless to say after finding a number of bad components and some kind of growth on the inner working they recommended tearing the thing out and replacing it.
The one who came out afterwards was very polite and helpful, asking relevant questions that helped us reach a good informed decision.
The crew came by early yesterday and had to stay for quite a long time thanks to the dumb way our house was built. As far as we can tell the original builders put in the old furnace and built the wall around it afterwards. With what they had to work with they did a very solid job on the installation and even coordinated with the condo association to install new copper pipes to reduce the likelihood of wearing out the internal workings. They even came back earlier today after the unit had been running for a while to double-check with us that everything was working satisfactorily and give a few last-minute improvements to the system.
Overall a good group of friendly people, highly recommended.
more