I had quite the opposite experience from Joe S. for our daughter's wedding. Chef Jack's food was fabulous and the staff went out of their way to make everything perfect. They even threw in some free items. Couldn't have made a better choice in my opinion. In my experience with event planning, it is expected and common practice for caterers to add a gratuity charge to the bill. Any caterer who isn't showing gratuity on the bill is burying the expense in their prices. The wonderful food and customer service we received on our daughter's special day was worth every penny.
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