Keith Hutchins was a delight to work with. Not only is he is friendly and very knowledgeable about the VW product line, but he is enthusiastic about the company and the various models that we looked at. Before taking a couple of test drives in the two different models, he went over their characteristics and tried to help me understand some of the mechanics behind the great handling that they have. He answered every question I came up with and was frank with his answers, spending almost two hours with me! I had test-driven a VW at another VW dealership nearby and basically got in the car and drove around with the salesperson, got out, was asked if I had any questions, and then I was off, after about 45 minutes. The salesperson seemed to communicate that he didn't care if I were interested in the car or not. What a difference at Southern States of Durham with Keith! Keith made my experience (and my husband's, who test-drove the car with Keith about one week after me)not only very informative but pleasurable.
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