I have been there so many times, I'm about to graduate from having a folder to having a binder for all my pet's medical records. And in all the time I have spent in the waiting room, I have NEVER seen them refuse treatment to an animal in crisis - like one review indicated. Staff run to assist and get the animal straight back for evaluation and care. Also, someone posted derogatory comments about the staff, which is ludicrous. All the staff, from receptionists, to techs, to vets, to groomers are professional, courteous, kind, and caring - and clean.
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