Just an awful, awful repair service! \r
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I was referred to Masters Touch in Nov 2012 by the extended warranty company who serviced my Samsung HD TV. I had no idea the problems I was about to endure over the course of the next 8 months. And, at the end of the day, the TV never did get fixed.\r
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I experienced most of the other complaints you will read here except, being under warranty, no money changed hands (at least on my part). Tom, the owner, came out to look at the TV in Nov and replaced a part that didn't fix the problem. He said he would order another part and come back. He did come back and replace that part but the TV still didn't work so he said he was going to order yet another part. From that point in Jan thru Aug he missed at least 10 appointments to replace that part repeatedly saying that he had the part but always having some excuse for not showing up as scheduled. There was never a call to let me know he wasn't coming or a call after the fact to reschedule. Rarely were phone calls to him answered nor returned when I was able to even leave a vm. When I called the warranty company in June to complain they almost shrugged me off saying there was nothing they could do because, by then, the warranty had expired and he had already invoiced them for the work implying that the job was done. After convincing them that the work was never completed and getting them involved with setting up future appointments (that were always missed) the warranty company ended up reimbursing me for my troubles. So, they were out the money they paid Tom and the money they paid me.\r
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The unprofessionalism shown by Tom and his complete disregard for customer courtesy is something I've never seen before in my life. Run as fast as you can from this company and never look back! \r
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