This is by far THE WORST customer service that I have ever encountered. It is bordering on CRIMINAL behavior. Before the change in ownership, I went in to cancel my membership within the 30 days of my next monthly charge per my contract. When I asked for a copy, the employee told me that their copier was down and that she would mail me a copy. A week and a half later when I didn't get a copy I called and asked who I can speak to, the employee said he didn't know but that I could leave a message for the billing person. Fast forward three weeks and they billed my credit card. I called again but the billing person was on vacation but I could talk to the GM....another message left. No reply. Fast forward 2 months...8 phone calls...3 trips to the gym in person....same response. ""The person who can help you isn't here."" ""I don't know their schedule so I don't know when they will be in.""\r
Still no response. So, I got my bank, thank you CHASE, to put a stop payment on their auto withdraw and change my cc. But THEIR OFF SITE BILLING DEPARTMENT CALLS AND THREATENS ME. Athletic Club....you are a sad excuse for a gym. You need to go back to being a car dealership with a Bob's Big Boy attached and stop harassing people who are trying to do the right thing. SHAME ON YOU!
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