Worst auto service experience in my life. Steer clear of this place. \r
It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda only because it's closest to my home in Herriman. Stockton Honda service told me that I needed the catalytic converter replaced for a total cost of $1,600. Believing that ""you get what you pay for"" I payed the full amount, trusting a dealership over a local mechanic. Fast forward to July 2013 and 22,000 miles later. Same problem as a year ago, and Stockton Honda now wants me to buy another Catalyitic Converter. Rick (the service representative on site) told me that he believes that my catalytic converter went bad due to ""the recent addition of ethanol"" to fuel pumps around the state. Obviously that didn't go over with me very well since our family has never had a catalytic converter issue with any vehicles during my lifetime, and my last Honda had over $300,000 miles without any catalytic converter issue. \r
I ended up requesting to speak with the service department manager (I believe her name is Christie). Christie told me that her hands were tied, and that she would ask the regional service manager if Stockton Honda could replace my catalytic converter, but that he was out for the 4th of July week (understandable). Well I heard back from Christie today, and was told that the regional manager said that my catalytic converter was likely bad due to ""the use of low octane fuel,"" and that there was nothing Stockton Honda could do. I thanked her for at least speaking to her manager about the situation. So the moral of the story here folks is that:\r
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1. Stockton Honda won't stand by their work for a major repair that i've had a little over a year.\r
2. Stockton Honda (and their regional service manager) knows what kind of gas i'm putting in my honda (low octane). He must be a professional psychic, watching me at all times.\r
3. Stockton Honda doesn't care about my business, nor realize the ""big picture"" of customer service. \r
4. Stockton Honda has therefore lost my business.\r
5. I've never had a bad experience at other Honda service locations = stay away from this location.\r
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Thank you Stockton Honda for the worst service experience of my life.\r
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Truly Yours,\r
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-The lowly customer (who obviously is using low-octane fuel).
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