Work performed was very satisfactory and my wait in the customer area was quite comfortable. I would have liked to have been able to talk to someone familiar with my vehicle, but the woman who made my reservation obviously knew nothing about cars, mine in particular. I asked to speak to a service manager, but I was not allowed to speak to one. During the checkout, I was never told what caused the rattling noise. Qualified people need to handle the intake and checkout phases.
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