The best dealership experience I have ever had---bar none. I give Tino Ferrulli and his assistant Anita the highest possible recommendation. I called Tino yesterday after dealing with another local Mercedes dealership just to see if Phoenix Motor Company could beat the price I was being quoted for a new 2012 C-250. Tino worked the numbers and got back to me with a price on a car that was several thousand less than what I had been quoted earlier and was for a much better equipped model. That would have been reason enough to be happy but when I arrived at the dealership I was anticipating the regular routine you have to go thru. There was none of that. Tino had the car ready and his assistant explained all the features and even set up my bluetooth and loaded the contacts from my cell phone into the car. Even better, when Tino learned I was a USAA member he followed up with USAA and was able to re-run the deal so I was able to get a special promotion giving me prepaid maintenance on my new Mercedes at basically the same cost. The whole process, even dealing with finance took me less than one hour. Everyone was courteous, professional and actually treated me well. Even though I bought a C-250, I was treated like I was coming in for a top of the line SLS or something. I usually don't write these recommendations but these guys deserve it.
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