I arrived at 11:10 for my 11:15 appointment and was told that my auto would be ready at 12:15. At 12:30 I checked to find my auto still waiting in line to be worked on. I asked a nice young lady (as my rep was no where to be found) and she said she would move my auto to the head of the line. I waited until about 1 something and it was completed with about 15 minutes of work.
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