I described the problem via email and they asked me several questions to identify the correct part that needed to be ordered so that I wouldn't have to pay for an initial call just to order a part. Once the part came in, repairman came at the appointed time, was very courteous, friendly, and knowledgeable. He even gave me some advice on replacing the copper hosing on the refrigerator with flexible hosing to prevent a leak. It was convenient and reasonably priced.
more