Yesterday, two hours before my appointment, the technician called and had to cancel; her vacation had run long. I was disappointed but understood. I The last thing she said to me was ""see you in the morning, thank you so much for your flexibility.""\r
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This morning she did not show up, nor did she answer her cell phone. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back.\r
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No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have: \r
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(a) Acknowledged me. Because I am a human being who now had wasted hours of my time.\r
(b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try. \r
(c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip.\r
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On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, intentionally not picking up because they don't know how to be professional or keep customers, and were frustrated I hadn't gone away yet?) ~\r
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Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, ""Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-"" He hung up on me.\r
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Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me.\r
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I was even more confused. How did I misunderstand the words ""See you tomorrow?"" or the other words, ""We will get it done before your trip on Thursday, so sorry I messed with your schedule.""? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a potential customer like that?\r
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I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am. \r
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So Or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again.\r
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These people are absolutely nuts. And apparently stupid too, if they are turning away business. Am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset she rescheduled. I am only a little annoyed she overslept and missed the appointment. We have all done that. But I am livid at the way I was treated in the fallout. Please, for the love of humanity, take your business elsewhere.\r
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