My experiences had been good up until recently. On the last visit, I asked for an opinion and some help from the service guy. He said he would call me back, and that was four or five weeks ago and I never heard back from him. I called to follow up with the office and let them know I had not heard back, and also to ask the question, and they never called me back either. I was pretty upset about that.
RESPONSE FROM Service Legends:
Hi Chuck
Please accept my sincere apology for not getting your return call, My records indicate that I spoke w/ you on the 3rd of May and we worked together on your club membership. I thought all was taken care of I will be calling you today to find out what else we can make happen for you. Again please accept my apology for not being responded to in a timely manner. Sincerely Nancy Hayes, Client Membership Advocate
more