Movers arrived 1.5 hours past my allotted time window. I later learned that this was due to the driver getting the order of deliveries wrong for that day. I placed multiple calls that day in order to get an update but you only reach their ""call center"" on the weekends who are unable to provide you with any info. The manager I spoke with wasn't very sincere in his apology and instead offered excuses and pretty much said these things happen sometimes. He said ""Would you rather have someone who arrives late and doesn't break your things or someone who arrives on time and does break your things,"" suggesting that I can't have both. Also, during this call, he mentioned that I sound like a detailed person and offered me a job at dispatch would I found very unprofessional. No attempt was made to offer a refund on travel time or a credit to apply to a future move.\r
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Once the movers got there, they failed to supply a crate large enough for the television even though it was on the estimate with the correct size. The movers were courteous and did a great job once they finally arrived but be wary of the time windows they give you and please verify the time of your appointment. I regret to say I will be using other companies in the future.
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