It's difficult to describe the poor service we received from Donna, the owner of this business, and her daughter.\r
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Readers can take an indication of the business owner's attitude based on her responses to postings here on Citysearch and also on Google+. The arrogant, argumentative replies to patron's concerns (""This is not true at all."" and we didn't receive a letter from a client mentioned in a posting, because: ""We get other people's mail so I assume someone else may have gotten your letter"") give quick testimony to the rude, unprofessional treatment that this business owner believes is appropriate.\r
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I wished I had read the many postings on these sites (and Yelp, etc) regarding add-ons and ""hidden fees"" that others mention before we took our pet to Sunny Acres.\r
An upshot of this whole post is that, after much arguing (actually I was looking for discussion, the owner, her daughter, and her son-in-law were looking for argument), WE WERE OVERCHARGED BY THE BUSINESS and neither of us feel it's worth calling them to get our sixteen bucks returned to us!\r
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The story, in brief: We took our frail/elderly cat there for a week and arranged to pick the cat up the following Sunday during the hours they're open from 4:00 to 6:00. When I arrived the following Sunday, there were employees walking dogs outside, but I was informed they were closed (while there is a notice on their website stating they're closed on Easter Sunday, there was no sign on the gate, no sign on the door, no sign inside the office). To make a long story short, an employee called Donna Easterlin, the owner and had me speak with her. Ms. Easterlin was immediately combative telling me my wife made a mistake and that there was no way that one of her employees could have not realized three weeks earlier that the 31st was Easter Sunday.\r
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We talked, at length, and she told me she'd come to give me my pet if I paid an after-hours charge. After much more conversation, during which I refused to pay any charges other than those agreed to, she said she'd come give me the cat. Her daughter and son-in-law show up and tell me they're charging me a $50 fee. Again, after much argument, and harsh words from the son-in-law (YOU WERE RUDE TO MY MOTHER-IN LAW!), they waive the $50 fee, I agree to pay my bill....and I leave.\r
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When I get home, I realize:\r
1. The cat was wet and smelled like urine,\r
2. They only returned one of the two blankets we had provided,\r
3. The blanket they returned was soaked with urine the cat had been sitting on (I even took pictures of it to show my wife),\r
4. They charged me twice for giving the cat medication (even though the website says ""$2 per pet per day"").\r
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Buyer beware: Read others' reviews of this place before taking your pet there. I'm certain there are pet owners that drop off their animal, return and pay their fee. It's a simple business model and they should well be happy. The question always is: what type of people are we dealing with, and what will be their attitude, reaction, and willingness to help in the event all doesn't go as planned.\r
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Shame on these people.
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