Gary Haines, Service, guided me through the upcoming 90K maintenance requirements for my 2006 Toyota Highlander Hybrid. The issue of pending brake and shock replacement was discussed - most likely at 100K. There were two """"scrapes"""" on the '06 which needed repair and based on past experience with your recommended """"Authur's Paint and Body"""", I felt this would be another $900. In addition, the two front mud guards were shredded from 90K of driving. With Gary's help, I concluded that I should look at the possibility of trading-up.\r
\r
Gary found Michael Caldwell for me who provided a demonstrator Highlander. I took the car home, let my wife drive it and with the exception of the color, we decided to make a deal - if the right color could be found. Michael found the right color in Denver and said if I wanted it, he would immediately go get it.... He got back in town around 5:30 PM and the paperwork was done and closed by 8:30 PM.\r
\r
The incentives offered - discount, 25K free maintenance, 0% financing did not affect my decision. I am usually a """"cash buyer"""" but I do not pass up opportunities; these were simply deal-sweetners.\r
\r
The only thing you guys can do to screw up our relationship is stop providing those delicious bagels and coffee in the morning. Seriously, I thoroughly enjoyed the entire process (the second time with you guys) and am totally happy with the results. It is always a pleasure to walk into your dealership.
more