My experience began when I asked if they accepted my insurance. A polite yes and fill out these forms. Nothing surprising yet. However, my meeting with Dr. Mathews was pretty patronizing and though I am PhD student with a long history of seeing chiropractors, he still read the brochures out-loud to me like I was a kinder-gardener. This wouldn't have been so bad if the exam hadn't been manipulative and exaggerated my problem. He claimed that I had the body of an older person and my limited range of motion indicated a serious problem. Okay sure... maybe. He then ends the exam with manipulative questions: ""are you willing to change your lifestyle to get better?"" etc. \r
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The actual treatment was fine. Massage was excellent. No complaints here.\r
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My complaints get worse when I walk out the door and discover that in fact this office is out of my insurance coverage area. That they billed my insurance a huge amount and basically lied to me about what my insurance would and would not cover. They made a huge show of even bringing in the billing specialist. ""since you haven't met your deductible, it will be $70 copay today and then the later visits will be basically you usual $20 copay."" HOWEVER, my insurance does not consider it an in-network visit and will only pay 40% of the bill... Maybe it was all fair and above ground, but what I don't appreciate is basically lying to me at the outset when I asked if they took my insurance. \r
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Today, called the billing department to see if I could do anything about my feeling I had been overcharged and duped. Her exact words, ""I see this thing a lot here, when the doctors say we take your insurance that just means the insurance will pay something towards your coverage."" Well, if I had known that, I would have never used them in the first place. There was no apology. Nothing.\r
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Save your time and money, stay far away.
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