I've used about five different hosting companies over the last decade for my sites, but once I discovered Nexcess, I'v stuck with them for the last five years.
No hosting company is perfect and things can go wrong with any site at any time no matter who your host is.
What separates Nexcess from the rest of the pack is their 24/7 customer service which is second to none. No long hold times and a live person always picks up the phone. Even if your site crashes at 3AM, you contact them and they are there to solve and correct the problem.
They don't have 2-3 techs that work 9-5, they have over a dozen and they all know what they're doing and are always willing to help.
If customer service is important to you, go with Nexcess.
If tech support is important to you, go with Nexcess.
And if affordable pricing and a wide array of packages to suit every need is important to you, definitely go with Nexcess.
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