I must say that our salesperson and your cleaning rep were very professional, however, we are totally disappointed in the quality of carpet cleaning. Our major focus was the arch area going into the master bedroom and bathroom and we let both know this is what led us to call in professionals. The home is 3 yrs old and only the 2 of us (no pets) live here. The area was immediately as dirty looking as prior to cleaning - I'm talking as soon as it dried. I was sure there was something on the market you could have used to better spot clean this area. This quite honestly is probably a deal breaker to having our tile and grout cleaned. I was hoping you'd send out a survey. Would like your quality control people to look at it.
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