I recently contracted to have a rental truck loaded in Seattle and unloaded in Sacramento. The Seattle Movers damaged two antique furniture pieces; a cedar chest and an antique dresser. Both were pushed on their wheels into door jams and legs were torn off. I was able to repair the dresser, but I do not have wood clamps long enough to repair the cedar chest. The is a family heirloom, made by my great uncle for my Grandmother. I will either have to purchase 4 Foot wood champs or have the piece professionally repaired. Other than that the load arrived in Sacramento without problem. None of the other property had shifted causing any damage. \r
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Fast Forward to Monday Presidents Day when we were to unload.\r
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Their crew arrived 45 minutes late. I called to see if they were even still going to show up. When they arrived, the driver immediately started a rant about not having a place to park and demanded I ask the apartment management where he could park. The office was closed on Presidents Day so I couldn't. \r
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There is a large municipal parking lot just north of the park across the street from the complex. Cheap at $10/day and both my girlfriend and I offered to pay for it. Please note because it was Presidents Day, the lot was half empty. Their driver said that wasn't an option.\r
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Then, as I pointed out to their driver and as pictures taken on my girlfriends phone clearly showed:\r
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Behind the complex, there was ample parking on the street, i.e. a number of places where there were two contiguous spaces able to handle a truck.\r
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Nothing we suggested would work for him! Is it really their policy as a residential moving company not to park anywhere but in a commercial loading zone? That was what we were told. How many homes are able to accomodate that? Please note I had been parking a 20 Foot UHaul in the Street both in Sacramento and in Seattle for days without a problem.\r
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In any case, after about a half hour of trying to come up with a solution, he snidely blew us off and left. \r
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Shortly after their driver left, we discovered that there was a large commercial loading zone behind the complex just across and down the street a bit that they could have used. Had they driven around the block even once to look they would have seen all of these options.\r
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It was obvious to us that they were just done working for the day when they arrived. \r
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I called and spoke to the Supervisor after they left. By then it was 3:30 in the afternoon on a holiday and I was not able to arrange for another moving crew from Starving Students or anyone else. Shawn and I finally agreed he would provide me another crew the following day. Frankly, I can't believe they employ drivers with such an unprofessional attitude and work ethic. \r
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This unnecessary delay has been expensive for me:\r
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Extra day for the UHaul $40 plus tax.\r
Change of return airline departure $75.00\r
Extra day of boarding dog $25.00\r
Lost day of work $150.00 plus lost commissions\r
Furniture Repair $Yet Unknown\r
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I emailed this information to their customer service group with no response!\r
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Don't use them!!!
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