I have lived at apartments managed by Active and they are everything but. They do not respond to complaints, it's hard even getting them to respond to any emails. Neighbors are loud and their dogs crap everywhere and Active will not help. The outdoor lights did not come on until 10 or 11 pm and it took months to get then to change the timer despite the dangers (including stepping in dog crap). Even though they have the account with Time Warner they make residents deal with the company when the Internet goes out, so I have spent hours trying to explain to Time Warner why I need help on an account that isn't mine. One day Active left a note saying painters would be there the next day. The painters were there for a month with no word from Active when we would stop being woken up in the morning at 8am. Take my advice and DO NOT DEAL WITH THEM. And, FYI, a partner company is Uptown Reailty, so stay clear of them too. Check out Active's Better Business Bureau rating (spoiler alert: it's an F).
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