More than anything, Pitstop has a great attitude toward their work. Did not treat the job like it was inconvenient and not worth his time. He took a moment to explain the basic guts of the refrigerator, why we were having our issue, and what we could do on our own to keep unrelated issues from occurring. He was not in a rush, but he took care of the problem in less than a half hour. Happy to call on them again (but not too soon, lets hope!).
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