We needed a small part for our crystal chandelier and the company we purchased it from was no longer in business. We called around to a few ligting stores but either no one called us back or didn't want to be bothered with us. I called Lux and they were just the opposite.. so willling to help! They contacted the vendor for us to make sure the part was still available and gave us the phone number to work out the details with them. Wow..now that's customer service! This is a busy shop and for them to take the time to help us.. they went above and beyond! You've gained another customer.
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