This store has great products and the worst customer service I have ever experienced. The owner/manager could not care less about customer satisfaction. I recently bought a beautiful crib from the store, that I could have purchased directly from the manufacturer. In hindsight I wish had ordered it instead of trying to support this local business. When they called me to let me know the crib was in they told me that it was rather large and I would need a truck not an SUV to pick it up. I called the day before to let them know that we would be coming and the owner reminded me that I would need a truck to transport it. What he did not mention was that I would need to bring twine or anything else needed to tie the parts down. I have never been to a place that sales furniture and does not have twine! OK my mistake I should have brought this but foolishly thought they would have it. We made do with the single bungie cord we had in the truck and figured we could stop and get twine on the way (Rolly's did not offer to help in anyway). Needless to say this was a poor decision on my part. We had a terrible time trying to get this home and nearly caused a huge accident in the process. When I called to express my concern/dissatisfaction, the owner made it clear by not bothering to ask if I or the crib were ok, that he did not feel any of this was his responsibility and that he did not care to have me as a customer. I will never shop at this store again and will make it a point of telling every new/expecting mother to avoid this place like the plague!
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