I purchased a living socials deal and called to make an appointment. When Mandy answered the phone she asked how I heard about Happy Hounds, when I stated that I had a living social deal she covered the phone with her hand and asked another person in the room if she should book me soon or if she should book me far out because it was a living social deal. She uncovered her hand from the phone and said that ""due to the large volume of calls the first available appointment is not until the end of February."" \r
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This is just poor customer service. People purchase these deals to try out organizations they have never tried before. When you are selective just because someone received a great deal (that you offered) you risk losing lifelong customers. Please remember that people love their pets and are always looking for that just right company who provides a great service. I guess Happy Hounds is only looking to get more customers for less, not lifelong customers who will pay the regular rates. I will not be one of those customers, I have requested a refund for my voucher.
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