My husband and I received the coupon for their 29.99 special in the mail so we made an appointment for 9am today. We arrived at 850am as we knew we would have some paper work to complete. They asked for our insurance info and we declined advising we just wanted to use the special offer we had. After signing in, making payment and completing their paperwork we waited.....and waited......and waited. We noticed people coming in after us where being seen before us. Just after 10am they called us back up to the desk to let us know they can only do so many specials a day and the dentist was busy with another patient......they added they could see us some time today but it would be AT LEAST another 30 minutes. Needless to say we declined and left. I am totally disgusted. If you offer a special you should honor it. We made an appointment, we didn't just walk in. But apparently because we were using the 'special' and not our insurance we were the designated 2nd class citizens who had to sit and wait until they could squeeze us in. I've never written a negative review before but am so appalled by their treatment of us I've decided to share my distaste for them. My husband and I are busy professionals and full time parents. To think we wasted some of our precious free time sitting in this office and treated in such a manner makes me mad. Shame on you Monarch! I'll never use your office again and you can bet I'll never recommend you. So I urge everyone who reads this review to go somewhere else, they use specials to get you in the door and if you then decline to use your insurance when you get their you become a 2nd class customer!!!!!!!
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