We were initially told it would take 2 days. Then we were told the parts had to be ordered, so it would be 3-4 days. Then we were told that the wrong part/parts were delivered so it would be another day. Then we were told the part didn't come next day as supposedly shipped. All this time, I had to rent and pay for a rental car, taking it back once only to have to rent another a day or 2 later. The ONLY time we were informed of status was WHEN WE CALLED. Nobody ever called us to let us know it would be longer than originally estimated, hence having returned a rental car too soon.
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