The reviews stated are not from my initial experience, but is for the recent phone call. In 2005 Austin did an outstanding job installing a new TOTO toilet on the 4th of July. This time totally satisfied. On 11-29-13 the flush handle of this same toilet broke. I called Austin and inquired if they would have a replacement part I could purchase and install myself. I was told this part in not stocked, I was told they have toilet assemblies and if they would install the lever they would take one off a toilet assembly they have instock. As the install I asked if they would do this but allow me to install the part.
I was told no than given a number where Austin gets their parts from, I called no answer. Began researching this to get a part from any plumbing parts store and found that TOTO toilets do not accept most parts not made by TOTO.
My point here is that the $700.00 part and labor in 2005 was fair, but if this type of cost to hire a professional and the parts they install is fair, would you also expect the would carry the parts of the item.
This part I did find at the cost of $33 bucks and as I, not the installer had to both search and find, rather than the person I spoke stated stop in I will take one off a toilet. I would state to all buyer beware.
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