Product is decent but customer service and policies are terrible. In a customer service oriented business they are terrible and do not value their customers. I was originally told I would receive a 10% discount from salesperson but when I checked my bill I was charged the full price. I spoke to the Hawaii manager on Oahu (Jay) who was very rude and disrespectful and basically told they would never offer that and there is no way he would honor it. The only discount he would be ""willing"" to give is 20% off the underlay but shipping discount and floor discount was out of the question. I also needed to get another roll of underlay so he told me they had one at the store on Maui so I could have that for 20% and there would be no shipping. Too good to be true. I got the bill and it was for the full price AND included shipping. DO NOT shop here. Check their ratings on Oahu and you will see the similar comments. I hoped the Maui store would be better but they all fall under Jay and Oahu management.
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